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Home » Programs » Client Assistance Program (CAP)



What Is CAP?

The Client Assistance Program advises clients and applicants of the vocational rehabilitation system about available services; and assists them in dealing with programs, projects, and facilities, including legal, administrative, and other remedies to ensure the protection of their rights.

CAP SERVICES

  • Investigate the client’s problem

  • Inform the client of his or her rights.

  • Assist the client in negotiating a mutually acceptable solution to the problem.

  • Represent the client in administrative reviews and fair hearings.

  • Determine the merits of client’s request for post appeal legal reviews and assist in the filing of legal actions where indicated.

    • WHO MAY USE CAP SERVICES?
    Clients, applicants, or former clients (up to one year after case closure) of the Department of Rehabilitation, or other agencies and programs that receive money through the Department.

    CAP is committed to resolving disputes at the lowest level possible and to empowering individuals to advocate for themselves whenever possible.

    Contact CAP if you…

  • Are experiencing undue delay in the processing of an application or request for service.

  • Have been told you are ineligible for services but do not agree with that decision.

  • Have been denied services which you consider necessary.

  • Have problems with your rehabilitation program which you have not been able to work out with your counselor.

  • Have questions regarding the services and benefits available from the Department of Rehabilitation.

  • Are having problems with other agencies or training programs that are preventing you from achieving your vocational goal as stated in your Individualized Plan for Employment (IPE).

    • YOU SHOULD KNOW:
    There is no charge for any CAP service.
    We serve clients with all types of disabilities.
    All information gathered by CAP is confidential and will not be disclosed without your permission.
    Sign-language or foreign language interpreters are available at no cost to you.
    We serve all Department of Rehabilitation offices in the San Diego and Riverside areas.